"If people like you they will listen to you, but if they trust you, they’ll do business with you."
Zig Ziglar, Motivational Speaker, Author
Marketing structures are the supporting elements for your business development and growth. Creating processes for: 1. Lead generation 2. Client/customer acquisition and 3. Client/customer retention helps to sustain a notable brand experience.
Statistic
Lead Generation
Nurturing prospective clients or customers for your business can take time. They are on a journey with your brand and are observing the quality, consistency, and reliability of your product or service. Identify different ways to nurture your leads by utilizing various content types.
Client/Customer Acquisition
At a minimum, a prospective client/customer needs 5-7 interactions with your business before they commit to it. Simultaneously, they may vet other companies to find the right fit and best solution for their problem. Providing a reliable signature product or service will lead to client/customer acquisition.
Client/Customer Retention
Leads become clients or customers and then what? There should be a pipeline to retain your supporters, followers and subscribers. Maintain a strong connection with your clients or customers by providing value throughout the lifetime of your business.
Why This Matters
Establishing a marketing structure for your business impacts the brand experience and ultimately client/customer retention. Your brand should add value throughout every step of their journey with your business. It's important to nurture lead generation, client/customer acquisition, and retention.

7 Affirmations to Close Q3 on a High Note in 2025 [Affirmation Cards Included]
- Small Business
- By Lisa Toban
- September 23 2025
On a given day, small business owners are managing many responsibilities and completing tasks to keep their company ...

Closing Out Q3 on A High Note in 2025, Stay Motivated [Quote Cards Included]
- Small Business
- By Lisa Toban
- September 23 2025
As Q3 comes to a close, it’s important as business owners to stay motivated throughout the month. Your audience, team, ...

What’s In Your Marketing Bag? A Resource For Small Business Owners
- Small Business Owner
- By Lisa Toban
- September 22 2025
“The Marketing Bag” is a blog to help small business owners enhance their brand awareness, visibility, and audience ...